Refund policy

Last updated: September 9, 2026

At Nadiran LLC, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

This Return & Refund Policy applies to purchases made through nadiranco.com and shipped within the United States.

1. Return Window

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your request must be submitted within this 30-day period. Returns requested after 30 days may not be accepted.

We recommend contacting our customer service team as soon as possible if you believe you need to return an item.

2. Return Eligibility

To be eligible for a return, the item must:

Be in its original, unused condition.
Not have been worn, washed, altered, or damaged.
Be returned with its original tags and packaging, where applicable.
Be free from makeup, perfume, deodorant, pet hair, stains, odors, or other signs of use.
Include any accessories or components that were originally included with the product.

Items that show signs of wear or use may be rejected upon inspection.

3. Items That Cannot Be Returned

We do not offer final-sale items. However, an item may still be ineligible for a refund if it is returned in a condition that does not meet our return requirements.

We reserve the right to refuse a return if the returned merchandise is damaged, worn, altered, washed, stained, or otherwise not in its original condition.

4. How to Request a Return

To request a return, please contact our customer service team at:

Email: support@nadiranco.com
Phone: (307) 357-9639

Please include:

Your full name
Order number
The item(s) you would like to return
The reason for the return
Any relevant photos, if the item is defective, damaged, or incorrect

Our customer service team will provide you with the instructions necessary to complete your return.

Please do not send merchandise to the company address unless our customer service team has specifically instructed you to do so.

5. Return Shipping

Return shipping is free.

If your return is approved, Nadiran will provide the applicable return instructions and, where required, a return shipping label.

Customers are not responsible for the cost of return shipping for an approved return.

If you send an item back without following our return instructions, we may be unable to process the return or reimburse unauthorized shipping expenses.

6. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive an item that is:

Damaged during shipping
Defective
Incorrect
Missing components or items

please contact us as soon as possible at support@nadiranco.com.

For damaged or defective merchandise, please include photographs showing the issue and, where possible, the packaging in which the item arrived. This helps us investigate the issue and provide an appropriate resolution.

Depending on the circumstances, we may offer a replacement, exchange, or full refund.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

The refunded amount will generally include the purchase price of the returned merchandise and applicable taxes.

Original shipping charges, if any, are generally non-refundable. However, because Nadiran provides free standard shipping on orders, there is normally no original shipping charge to reimburse.

8. Refund Processing

After your return has been received and approved, please allow up to 10 business days for us to process your refund.

Once the refund has been issued, your bank or payment provider may require additional time to make the funds available in your account.

The total time before the refund appears in your account can therefore vary depending on your financial institution or payment provider.

If you have not received your refund after the applicable processing period, please contact us at support@nadiranco.com.

9. Exchanges

If you would like to exchange an item for another size, color, or eligible variation, please contact our customer service team within the 30-day return period.

Exchange availability depends on current inventory.

If the requested replacement item is unavailable, we may instead process the return and issue a refund in accordance with this policy.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@nadiranco.com.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In that case, you may use the return process described in this policy once the order has been delivered.

11. Refunds for Returned Orders

A refund will only be issued after the returned merchandise has been received and determined to meet our return requirements.

If an item does not meet the eligibility requirements, we may refuse the return or reduce the refund accordingly.

If a return is rejected, we will contact you with information regarding the next steps.

12. Lost or Damaged Returns

Nadiran is not responsible for merchandise that is lost while being returned without an authorized return method or valid tracking information.

Customers should retain their return shipping receipt and tracking information until the return has been successfully processed.

If Nadiran provides a return shipping label, please use the provided label and follow the return instructions supplied by our customer service team.

13. Fraudulent or Abusive Returns

We reserve the right to investigate and refuse returns or refunds where we reasonably believe there is evidence of:

Fraudulent activity
Repeated or excessive returns
Merchandise being intentionally damaged
Items being worn or used before being returned
Returns involving merchandise that was not purchased from Nadiran
Abuse or misuse of our return policy

This does not affect any rights you may have under applicable consumer protection laws.

14. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable United States federal, state, or local law.

Where applicable law provides you with additional consumer rights, those rights remain unaffected by this policy.

15. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Nadiran LLC
424 S Lincoln St
Casper, WY 82601
United States